About First Recovery Solutions

First Recovery Solutions, Inc. was formed from the idea that we could be categorized as 'a great collection agency' if we followed certain criteria.  First, providing exceptional customer service to our business clients.  We listen to our clients needs instead of telling them 'what they should have' or 'how they should do things'.  Second, demonstrating unparalleled professional service to the consumer from whom we recover debt.  We are collection professionals who do not judge and use our background to find debt repayment solutions.  Finally, by providing opportunities to an excellent staff of employees charged with performing their jobs at a high level.  

Our vision was to be more than a begrudged ‘next step’ in your handling of accounts receivable. We are a behind-the-scenes partner to you in the debt collection and prevention process, as well as a reliable and secure manager of data, payment remission, and a ready resource for information reporting.

Joseph A. Ruppert - President:  

Joe was a collection agency quality control manager and bill collector before founding First Recovery Solutions, Inc. in Waupaca, Wisconsin.  He is currently certified by ACA International as a Professional Collection Specialist and continues to expand his collection industry knowledge through active membership of the industry trade group, ACA International.

Ruppert formerly held a position on the Wisconsin Collectors Association (WCA) Board of Directors and served as a Vice President as well as the Chairman of the State Legislative-Department of Financial Institutions committee. 

The University of Wisconsin-Eau Claire graduate has fourteen years experience in the State of Wisconsin/County-wide legal system/ process.  He has experience recovering various forms of debt by using standard industry collection methods, from the implementation of the Collaborative Collection Concept to small claims/civil court actions and garnishments.

Joe's interests include spending time with his wife Kaydee, daughter Bethany, & son Aaron as well as various outdoor activities including golf and hunting.  He thoroughly enjoys the business, recreational, and social opportunities of life in central-northeastern Wisconsin.