Medical Collections
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Medical debt collection is the 3rd party collection of accounts receivable from a medical institution. A physician's office, hospital/clinic, radiologist, dentist, orthodontist, optometrist, chiropractor, prosthesis manufacturer, hearing specialist, are all examples of medical practitioners or industry's related to the medical field.
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First Recovery Solutions number one objective is to preserve the customer/provider relationship through respectful, dignified, and professional collection methods, while at the same time performing debt recovery services to our client’s expectations.
Key benefits of our medical debt collection program:
- Get accounts receivable paid and keep customers coming back
- Assist clients in making timely payments on your account
- Teach consumers how to pay their account in full
- Educate customers about staying out of debt in the future
- Build a custom debt recovery program to suit your facilities needs
- Work with itemized statement and billing systems
- Review accounts and answer customers' questions
- Recover your outstanding balance efficiently
Debt and the Medical Industry
In no other area of the debt collection industry has there been as much change as in the recovery of accounts in the medical field. First Recovery Solutions collection agency's secure handling of patient medical information has become tantamount in the success of the medical provider, patient, and accounts receivable relationship. By understanding and implementing HIPAA in the collection process as well as the use of the latest data protection technology (private network servers, high grade encryption, Netopia hardware firewall, and McAfee virus protection software), the secure storage of the consumer's account data is achieved.
As medical establishments continue to change the way they do business with their patients, First Recovery Solutions will remain adaptive and responsive to industry trends.
As consumers (your patients) become driven by fee-for-service and high deductible, high co-pay insurance plans, they will use consumerism to improve their knowledge of medical rates through industry transparency of cost and quality.
Before going for service, patients will most likely make facility to facility comparison a large factor as to where they take their medical business, making them even more valuable as a returning, repeat, customer.
Our Approach to Medical Debt Recovery
First Recovery Solutions has your best interests in mind. The integration of your care facility's mission statement with First Recovery’s Collaborative Collection Concept is the basis of a caring relationship with your patient or guarantors that will get your accounts receivable paid, and more importantly, keep your customer coming back to you for service.
We realize that most medical expenses are the result of an unexpected and un-budgeted accident or illness. We strive to help people find a solution to pay their medical debt.
Regrettably, most consumers are not aware of the financial tools available to them in the management of their finances, specifically debt. Along with timely payments on your account, First Recovery Solutions will work to educate consumers on how to pay their account to you in full, and use that education to stay out of debt with you in the future.
First Recovery Solutions has the ability to build a custom debt recovery program to suit your facility's needs. Technological advancements allow us to work with your itemized statement and billing systems to view accounts so that we can provide answers to your customer’s questions quickly and our debt collectors can recover your outstanding balance efficiently.
Assisting your patients and guarantors (by helping them file a claim to insurance companies or state medical assistance) ensures that 3rd party payers have the complete information they need to get your accounts receivable paid.
